My mum has always had norton anti virus on her pc, however this expired a couple of weeks ago. She is reluctant to renew as she is getting a new laptop next month and will no longer use the desktop for internet browsing, so she downloaded a free trial of ESET NOD32 antivirus. Since she has done this the pc has stopped working! You can switch it on, and it is normal at first, but after a minute or 2 everything freezes and you can't do anything. I've obviously tried to remove the NOD32 but you don't get long enough before it freezes. When it does freeze, you can still move the mouse around but can do nothing else. Please help! I'm usually good with computer problems but this has got the better of me!
Computing / anti virus problem - please help!!!?cafe racer
Try starting in safe mode (tap F8 as the computer is restarting) and then uninstall NOD. You really need to remove one security programme (AV and Firewalls) before installing another. I used to be a huge Norton fan but in recent years I have found their stuff to be big problems - it really does not get along with anyone else's stuff
AJ
Computing / anti virus problem - please help!!!?free anti virus
system restore
when you first start the pc, (after you press the power button) keep pressing f8 while it boots up and this should take you to a boot scren that'll let you start in safe mode, use the admin account in safe mode and delete the prog from there. then restart as normal.
Restart the computer in safe mode, and uninstall everything related to NOD32. I dont think that NOD32 would be the culprite of the freezing. but try this first. start the computer back up in normal operation and download Avg Antivirus its free and one of the best out there in my opinion. http://free.grisoft.com/doc/downloads-pr...
Click on AVG 7.5 free for windows
The problem is caused because you are using two Anti vrus programs together. You need to down load the Norton Removal Tool - get it on your PC and transfer it to your Mum's computer. start her computer in Safe Mode (repeatedly click F8 at boot up), copy the tool to her desktop and then run it. follow it's instructions.
If your Mum wants to keep her Norton she can get free updates still (even though it's subscription has run out) from
http://securityresponse.symantec.com/avc...
Make sure you pick the correct version for her program.
No comments:
Post a Comment